Anyone who wants to be active in the Parimatch Online Casino or in sports betting cannot avoid the General Terms and Conditions (T&Cs). They are the foundation on which the entire platform operates. Many people skip over these texts quickly, but this is exactly where the rules are set that later determine fairness and security.
Why T&Cs Are Important
The T&Cs govern not only the relationship between the provider and the players, but also key aspects such as:
- who is allowed to open an account,
- how deposits and withdrawals are processed,
- which bonus conditions apply,
- and how conflicts are resolved.
Those who know these rules navigate the platform much more safely.
Registration and Account Use
To open an account with Parimatch, users must be at least 18 years old. Age is verified through KYC checks. Each person may only have one account – multiple registrations are prohibited and will result in suspension.
In addition, every player is obliged to provide accurate information during registration. Providing false details risks not only the loss of winnings but also the closure of the account.
Deposits, Withdrawals and Limits
The T&Cs describe precisely which payment methods are allowed and how long processing takes. Particularly relevant are:
-
Minimum deposit and minimum withdrawal amounts – these vary depending on the method.
-
Processing times – withdrawals are usually completed between 24 hours and 3 business days.
-
Currency options – Parimatch supports multiple currencies, which is important for international users.
Important: winnings are paid out only to the same account from which the deposit was made.
Bonus Conditions: Opportunities, but Also Clear Rules
Many players are drawn to the attractive bonus offers from Parimatch for casino and sports betting. But every bonus comes with rules, which are explained in detail in the T&Cs.
Wagering Requirements
To convert a bonus into real money, there is usually a wagering requirement of 30x to 35x. This means that the bonus amount (and sometimes the deposit as well) must be wagered a certain number of times before a withdrawal is possible.
Example: If you receive a bonus of 100 CHF, you must wager between 3,000 CHF and 3,500 CHF in total before the money is available.
Game Restrictions
Not all games contribute equally to wagering requirements.
- Slots generally count 100%.
- Table games such as roulette or blackjack often only 10–20%.
- Live casino may sometimes be excluded.
This is why it’s important to check the list of excluded or restricted games before you start.
Time Limits
Bonus offers are time-limited – usually between 7 and 30 days. If you fail to meet the requirements within this time, the bonus and any winnings from it are forfeited.
Fair Play and Responsibilities
The Parimatch T&Cs also contain a clear Fair Play policy. This defines how players may use the platform without disadvantaging themselves or others.
Prohibited Practices
-
Multiple accounts: only one account per person is allowed.
-
Collusion between players in live casino or poker is prohibited.
-
Technical manipulation or the use of bots will lead to immediate suspension.
-
Bonus abuse – for example, systematically exploiting cashback or free spins – is not allowed.
Player Responsibilities
Every player is obliged to keep their login credentials secret. Losses resulting from sharing passwords or using insecure devices are borne by the user themselves. In addition, it is the player’s responsibility to control their own gaming behavior – which is why Parimatch explicitly refers to Responsible Gaming in the T&Cs.
Rules of Conduct on the Platform
Parimatch places great value on keeping the platform safe and enjoyable for all users. Therefore, the T&Cs contain clear guidelines for behavior in the casino and in sports betting.
Respect in the Live Casino
Respectful interaction is mandatory in the chat functions of live casino games.
- No insults toward other players or dealers.
- No spam or advertising of third-party services.
- Friendly communication to keep the experience positive.
Violations can result in temporary or permanent suspension.
Honesty in Play
The rules prohibit any form of manipulation. Anyone who attempts to exploit software errors or use automated tools risks not only account loss but also legal action.
Conflict Resolution
Despite all the rules, disputes can still arise – for example, regarding contested withdrawals or bonus conditions. The T&Cs set out a clear process for this:
-
Contact customer service: the first point of contact is always support, available 24/7.
-
Internal review: Parimatch reviews the case internally and informs the player of the outcome.
-
External arbitration: if no agreement is reached, players can turn to an independent arbitration body named in the T&Cs.
This process is designed to create transparency and prevent small misunderstandings from escalating into major disputes.
Player Rights
According to the T&Cs, players also have clear rights:
-
The right to fair games from licensed software providers.
-
The right to timely payouts, provided all conditions are met.
- The option to close the account at any time or set limits.
- Access to information: T&Cs, privacy policy, and bonus rules must be available at all times.
Most importantly: Parimatch commits to keeping personal data confidential and using it only within applicable data protection laws.
Legal Aspects and Jurisdiction
The Parimatch T&Cs are subject to the law of the relevant licensing authority that regulates the platform. For players, this means that all games, bonus offers, and transactions take place under clear legal frameworks.
If a dispute arises that cannot be resolved through support or arbitration, the T&Cs specify which court has jurisdiction. This creates legal clarity and builds trust.
Liability Limits
Parimatch takes responsibility for the secure operation of the platform but also emphasizes certain liability limits:
-
The company is not liable for technical problems on the user’s side (e.g., poor internet connection).
-
Winnings cannot be guaranteed – gambling always carries risk.
- If misuse by third parties occurs, for example if login details are shared, the user is responsible.
These provisions protect both sides: the company from unfounded claims and the players from unclear situations.
Changes to the T&Cs
The T&Cs are not a static document. Parimatch reserves the right to make adjustments and updates – for example, if legal requirements change or new features are introduced.
Players are usually informed of changes by email or notification on the platform. Anyone who continues to use the services after an update automatically agrees to the new rules.
Conclusion: Why Reading the T&Cs Is Worth It
Even if they seem dry, the T&Cs of Parimatch are important for every user. They create transparency, protect rights, and define obligations. Those who know them avoid unpleasant surprises and can enjoy the casino or sports betting experience safely and with peace of mind.
Frequently Asked Questions (FAQ)
📌 Are the Parimatch T&Cs binding?
Yes, they are the legal basis for using the platform.
📌 Can I close my account at any time?
Yes, the right to close an account is set out in the T&Cs.
📌 How will I know about changes?
Parimatch informs users of updates by email or through their account.
📌 Are there special rules for bonuses?
Yes, wagering requirements and time limits are explained clearly in the T&Cs.
📌 What happens if I break the rules?
Depending on the case, the account may be restricted or permanently suspended.
